Refund and Returns Policy

Exchange & Store Credit Policy
(No full cash refunds)Overview

We offer exchanges or store credit only (no full cash refunds) within 30 days of the original purchase date.
After 30 days, we cannot accept returns, exchanges, or issue store credit.

Eligibility
  • Items must be returned in original packaging.
  • Items must be unused and in the same condition you received them (except for defective/damaged items — see below).
  • Proof of purchase is required.

What We Offer
  • Exchange for the same or different Talisman bell of equal or lesser value, or
  • Store credit equal to the purchase price (excluding original shipping) that can be used on a future order.

Defective or Damaged ItemsIf your Talisman bell arrives broken or is defective, we will replace it one time at no extra cost to you (we cover return shipping for approved defective/damaged items).

Please contact us first so we can arrange the replacement.

How to Start an Exchange or Request Store Credit
  1. Email us at admin@blackmilebrand.com within 30 days of purchase. Include your order number and reason for the return.
  2. Once approved, mail the item back to:

BlackMileBrand
19885 Mella Dr.
Volcano, CA 95689
  1. You are responsible for the cost of return shipping (except for approved defective/damaged items, where we will cover or reimburse return shipping).
  2. Original shipping charges are non-refundable.
  3. After we receive and inspect the returned item, we will process the exchange or issue store credit and notify you by email.
Shipping Notes
  • Return shipping times vary depending on your location.
  • We are not responsible for items lost or damaged during return shipping.
  • We recommend using a trackable shipping method.

Questions?
Contact us at admin@blackmilebrand.com or through our contact page.
We’re happy to help!